Bill PushbackCall log. Patient: [Patient name]. Account: [Account number].
[Provider or company], [phone number]
| Date and time | Who you spoke to | What they said or promised | Reference number | Next step and date |
|---|---|---|---|---|
Bill Pushback / Call log
A call log for medical bills
Fill in the account details, print the log and keep it by the phone. Write down every call while you are on it.
General information, not legal, medical or financial advice. Ask a lawyer before acting on it.
A row, filled in
October 3, 2:15 p.m. · Dana in billing · will mail the itemized bill within 10 business days · ref. 88213 · call again October 17 if nothing has arrived.
Why keep one
Billing offices, insurers and collectors may hand you to a new person on each call. A dated log of names, promises and reference numbers lets you say exactly what you were told, and goes with any dispute letter you send.
Questions people ask next
What should I write down on every call?
The date and time, the person's name, what they said or promised, any reference number, and what happens next.
Should I use one log for each bill?
One log per account keeps it simple: the account number is at the top of the sheet.
How long should I keep it?
Keep it with the bill and your letters until the account is closed and any dispute is settled.
What if they promise something on the phone?
Write it on the log, then ask for it in writing by mail or email.
For the phone calls
The Medical Bill Fight Kit
A 9-page PDF you print: the order of steps, word-for-word call scripts for the billing office, your insurer, financial assistance and a collection agency, five letters with blanks (the three free ones here, plus a financial assistance request and a payment agreement confirmation) and a call and mail log.
$9 Buy the kit
If the file doesn't work or isn't what this page describes, write to us within 14 days for a full refund.